AI Receptionist for Medical Offices
A medical office front desk juggles check-ins, insurance verification, prior authorizations, and a phone that rings constantly. The calls that go to voicemail are often patients trying to schedule, reschedule, or ask a basic question - and they end up calling back repeatedly or giving up. An AI receptionist answers every call instantly, handles scheduling and general questions, and lets your front desk focus on the patients in the waiting room.
That number is answered by the exact AI we would deploy for your practice. See pricing →
Front-Desk Scheduling and General Questions
Your AI receptionist handles the front-desk calls that consume your staff's day: appointment scheduling, rescheduling, questions about office hours, directions to the practice, and general questions about the services you offer. It books appointments directly onto your calendar, knows your available slots and appointment types, and sends a summary to your front desk for each call. A patient calling at 6 AM before the office opens can book an appointment without waiting for business hours.
After-Hours Calls Handled Without Clinical Advice
After-hours calls are a challenge for every medical office. Patients call with scheduling needs, medication refill requests, and general questions - and some call with what they believe is an urgent issue. Your AI receptionist handles the scheduling and general questions directly: booking appointments, capturing refill requests for your team to process, and answering questions about hours and directions. For calls that sound urgent or potentially clinical in nature, it captures the caller's concern and adds them to a callback list for your clinical staff - it never provides medical advice or triages clinical questions.
Bilingual Patients
If your practice serves Spanish-speaking patients, your AI receptionist can answer in English and Spanish on request. A patient can schedule an appointment, ask about office hours, or get directions in Spanish without needing a bilingual front desk staffer on every call. This makes your practice more accessible and reduces the number of times a Spanish-speaking patient has to call back when a bilingual staffer is available. Learn more at /blog/bilingual-ai-receptionist-spanish.
Insurance and Billing Questions Triaged
Insurance and billing questions are among the most common calls to a medical office. "Do you accept my insurance?" "What will my copay be?" "Can I set up a payment plan?" Your AI receptionist is tuned with your practice's accepted insurance plans and general billing policies. It answers the common questions - accepted plans, copay expectations, payment plan availability - and for anything that requires a specific benefits verification or account lookup, it captures the patient's details and routes a summary to your billing team.
What This Is Not
Your AI receptionist handles front-desk scheduling and general questions. It does not provide medical advice, clinical triage, or emergency guidance. It does not access patient medical records. If a caller describes what sounds like a medical emergency, the AI receptionist directs them to call emergency services or go to the nearest emergency room. For urgent but non-emergency clinical concerns, it captures the patient's information and adds them to a callback list for your clinical staff. This keeps clinical decisions in clinical hands - see /voice-ai for what the AI receptionist does handle.
Built for Your Practice
Your AI receptionist is custom-built around your practice: your specialty, your office hours, your appointment types and durations, your accepted insurance plans, your billing policies, your office locations and directions, and the general FAQs your front desk handles every day. It's built, tuned, and managed for you - no dashboards to learn, no scripts to maintain. When your hours, providers, or policies change, we update it for you.
Flat monthly rates from $297/mo. No per-minute billing.
Every plan starts as a 14-day pilot for $497, credited toward your package if you continue. No contract.
Medical Offices: straight answers
Does the AI receptionist handle emergency calls?
No. If a caller describes what sounds like a medical emergency, the AI receptionist directs them to call emergency services or go to the nearest emergency room immediately. It does not provide medical advice or clinical triage under any circumstances.
Can it access patient medical records or provide test results?
No. The AI receptionist does not access patient records, provide test results, or discuss any clinical information. It handles front-desk scheduling and general questions only.
What happens when a patient calls about a medication refill?
The AI receptionist captures the patient's name, the medication, and the request, then routes a summary to your clinical staff to process. It does not approve refills or provide dosage information.
Can it book appointments for specific providers within the practice?
Yes. It can be configured with your providers' schedules, appointment types, and availability so patients can book with the correct provider.
How do we get started?
A 14-day pilot is $497 one-time, fully credited toward a package if you continue. Flat monthly plans start at $297 per month with no per-minute charges. Visit /start to begin.
Read before you buy
Your next missed call is a client for another business.
Put the AI on your line for 14 days. $497, credited toward your package — or walk away.